Relationship Banker II - Financial Solutions & Service

Fifth Third Bank, N.A.; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank, N.A. in Louisville, KY, seeks a Personal Banker II to deliver an exceptional customer experience by building lasting relationships with existing and prospective customers.

You will use a consultative approach to identify needs, explain products and services, and collaborate with internal partners to ensure solutions meet the customer's financial goals. This full-time role emphasizes risk awareness and adherence to policies while helping customers navigate technology.

Qualifications

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Experience in a sales environment; experience in financial industry a plus.
• S.A.F.E. Act registration required at time of employment via NMLS.

Responsibilities

• Create a memorable customer experience by cultivating and maintaining relationships in an assigned book of business.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve issues.
• Analyze customer credit data to align solutions with needs.
• Provide customer support and reinforce value of technology.

Skills

Customer service

Sales experience

Credit analysis

Communication

Risk awareness

Education

High School Diploma/GED

Job description

Fifth Third Bank, N.A. in Louisville, KY, seeks a Personal Banker II to deliver an exceptional customer experience by building lasting relationships with existing and prospective customers.

You will use a consultative approach to identify needs, explain products and services, and collaborate with internal partners to ensure solutions meet the customer's financial goals. This full-time role emphasizes risk awareness and adherence to policies while helping customers navigate technology.