Personal Banker II: Relationship Builder & Solutions

Fifth Third Bank; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank seeks a Personal Banker II to deliver exceptional customer experiences while building and maintaining relationships with existing and prospective customers in the Monfort Heights area. You will use consultative selling to identify needs and offer suitable solutions, drawing on broad product knowledge and internal partners.

Responsibilities include analyzing credit data, supporting technology adoption, and adhering to company policies.

Qualifications

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Experience in a sales environment required; experience in financial industry a plus.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed reinforcing the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.
• Other duties as assigned

Skills

Customer service

Sales experience

Communication skills

Credit analysis

NMLS knowledge

Education

High School Diploma/GED

Job description

Fifth Third Bank seeks a Personal Banker II to deliver exceptional customer experiences while building and maintaining relationships with existing and prospective customers in the Monfort Heights area. You will use consultative selling to identify needs and offer suitable solutions, drawing on broad product knowledge and internal partners.

Responsibilities include analyzing credit data, supporting technology adoption, and adhering to company policies.