Personal Banker II: Relationship & Solutions Expert

Fifth Third; Houston (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The Fifth Third Bank Heights branch is seeking a Personal Banker II to deliver outstanding service and build lasting customer relationships. You will use a consultative approach to identify financial needs and present tailored solutions across the customer lifecycle, including credit and deposit products.

Collaboration with partners and adherence to risk and ethics policies are expected. Requirements include a High School Diploma or equivalent, 1 year of customer service, or a college degree,

Qualifications

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Sales experience required; experience in financial industry a plus.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Exhibits business acumen; sound decision-making.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach in person, over the phone, or other channels.
• Use a consultative approach with current or prospective customers to uncover needs and tailor recommendations/solutions.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer needs are met and problems resolved.
• Analyze customer credit data and other financial information to ensure suitable solutions.
• Follow the Bank's Code of Conduct, ethics policies, and risk management procedures; perform other duties as assigned.

Skills

Customer service

Sales experience

Credit analysis

Financial information

Communication

Decision making

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

The Fifth Third Bank Heights branch is seeking a Personal Banker II to deliver outstanding service and build lasting customer relationships. You will use a consultative approach to identify financial needs and present tailored solutions across the customer lifecycle, including credit and deposit products.

Collaboration with partners and adherence to risk and ethics policies are expected. Requirements include a High School Diploma or equivalent, 1 year of customer service, or a college degree,