Relationship Banker II - Build Trusted Financial Solutions

Fifth Third; Cincinnati, Northern (OH, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH seeks a Personal Banker II to deliver an exceptional customer experience by building relationships with existing and prospective customers. You will help clients address financial needs with consultative sales and service across their lifecycle.

You will analyze credit data and financial information to tailor solutions, collaborate with internal partners, and promote new technology benefits while adhering to risk and compliance standards.

Qualifications

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Experience in a sales environment required; experience in financial industry a plus.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Skills

Customer service

Sales experience

Credit analysis

Education

High School Diploma/GED

Job description

Fifth Third Bank in Cincinnati, OH seeks a Personal Banker II to deliver an exceptional customer experience by building relationships with existing and prospective customers. You will help clients address financial needs with consultative sales and service across their lifecycle.

You will analyze credit data and financial information to tailor solutions, collaborate with internal partners, and promote new technology benefits while adhering to risk and compliance standards.