Personal Banker II — Build Relationships & Solutions

Fifth Third Bank; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank in the United States is seeking a Personal Banker II to deliver exceptional customer experiences and build lasting relationships with customers. You will use a consultative approach to identify financial needs and guide clients toward suitable solutions, while staying compliant with bank policies and risk controls.

The role offers opportunity to work with a supportive team, participate in our incentive plan, and engage in ongoing training to grow product knowledge and career

Qualifications

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Experience in a sales environment required; experience in financial industry a plus
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Skills

Customer service

Sales experience

Credit analysis

Communication skills

Risk awareness

Education

High School Diploma/GED

Job description

Fifth Third Bank in the United States is seeking a Personal Banker II to deliver exceptional customer experiences and build lasting relationships with customers. You will use a consultative approach to identify financial needs and guide clients toward suitable solutions, while staying compliant with bank policies and risk controls.

The role offers opportunity to work with a supportive team, participate in our incentive plan, and engage in ongoing training to grow product knowledge and career