Personal Banker II: Build Lasting Customer Relationships

Fifth Third Bank, N.A.; Stow (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Incentive compensation

Comprehensive benefits

Job summary

Fifth Third Bank, N.A. in Stow, OH is seeking a Personal Banker II to deliver an exceptional customer experience and build lasting relationships with existing and prospective customers.

You will use a consultative approach to identify needs, tailor recommendations, and support customers with banking products and services. The role emphasizes risk awareness, policy adherence, and collaboration with partners to solve problems and advance customer outcomes.

Qualifications

• High School Diploma or GED required; 1 year of customer service experience preferred
• Experience in a sales environment; financial industry is a plus
• Ability to develop comfort with both new customer acquisition and deepening relationships
• Ability to represent Fifth Third Bank professionally in communication and actions
• Ability to analyze credit and financial information
• Demonstrates business acumen and sound decision making
• S.A.F.E. Act registration required at time of employment

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and expanding relationships in an assigned book of business
• Use a consultative approach to uncover needs and tailor recommendations
• Maintain working knowledge of bank products, services and processes
• Collaborate with internal partners to meet customer needs and resolve issues
• Analyze customer credit data to ensure suitable financial solutions
• Provide customer support for technology and banking tools
• Always adhere to the Bancorp Code of Conduct and related policies

Skills

Customer service

Sales experience

Relationship building

Verbal & written communication

Credit analysis

Decision making

S.A.F.E. Act compliance

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

Fifth Third Bank, N.A. in Stow, OH is seeking a Personal Banker II to deliver an exceptional customer experience and build lasting relationships with existing and prospective customers.

You will use a consultative approach to identify needs, tailor recommendations, and support customers with banking products and services. The role emphasizes risk awareness, policy adherence, and collaboration with partners to solve problems and advance customer outcomes.