Personal Banker II: Craft Lasting Financial Partnerships

Fifth Third Bank; Stow (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Total Rewards benefits

Incentive compensation plan

Job summary

Fifth Third Bank seeks a Personal Banker II in Stow, Ohio to deliver a superior customer experience and build lasting relationships. You will use consultative sales to address financial needs, stay informed on products, and collaborate with partners to resolve issues while ensuring ethical conduct.

The role supports a broad range of responsibilities, including risk-aware decision making and participation in an incentive compensation plan.

Qualifications

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
• Experience in a sales environment required; experience in financial industry a plus
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer’s needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Skills

Customer service

Sales experience

Financial literacy

Communication

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

Fifth Third Bank seeks a Personal Banker II in Stow, Ohio to deliver a superior customer experience and build lasting relationships. You will use consultative sales to address financial needs, stay informed on products, and collaborate with partners to resolve issues while ensuring ethical conduct.

The role supports a broad range of responsibilities, including risk-aware decision making and participation in an incentive compensation plan.