Personal Banker I — Trusted Customer Advocate & Teller Pro

Frost Bank; Red Bird Addition (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Paid time off

Job summary

Frost Bank is seeking a Personal Banker I to serve as the first point of contact for customers, delivering trusted guidance on deposits, loans, and account maintenance. You’ll balance teller duties with relationship-building, ensuring a high standard of service in a fast-paced environment.

Ideal candidates demonstrate exceptional customer service, strong communication skills, and proficiency with Microsoft Office. Availability includes weekdays with rotating Saturdays, aligned to branch hours.

Qualifications

• Exceptional customer service skills.
• Proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills.

Responsibilities

• Provide coverage in personal banking and teller services while meeting performance standards.
• Educate and advise customers on deposits, loans and account maintenance issues.
• Maintain integrity and act in the customer’s best interest.
• Provide teller services including deposits, payments, and check cashing in line with policy.
• Maintain cash on hand and settle teller transactions daily.
• Participate in training to stay current with policies, laws and BSA requirements.
• Build relationships with clients and be their primary contact.

Skills

Exceptional customer service skills

Microsoft Office proficiency

Excellent written and verbal comms

Tools

Microsoft Office Suite

Job description

Frost Bank is seeking a Personal Banker I to serve as the first point of contact for customers, delivering trusted guidance on deposits, loans, and account maintenance. You’ll balance teller duties with relationship-building, ensuring a high standard of service in a fast-paced environment.

Ideal candidates demonstrate exceptional customer service, strong communication skills, and proficiency with Microsoft Office. Availability includes weekdays with rotating Saturdays, aligned to branch hours.