Personal Banker I: Customer-Centric Banking & Guidance

Frost Bank; Katy (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Holiday and paid time off

Tuition reimbursement

Employee wellness programs

Referral bonus

Job summary

Frost Bank in Texas is seeking a Personal Banker I to serve as the first point of contact for customers, delivering trust, integrity, and relationship-based banking. You will educate on deposits and loans, handle teller services, and support clients through their financial journey.

The role emphasizes integrity, proactive problem-solving, and a commitment to exceptional service within a team-driven environment.

Qualifications

• Exceptional customer service skills and empathy toward customers.
• Strong verbal and written communication for clear guidance and updates.
• Ability to build trust and lasting relationships with clients.
• Proactive problem solving to resolve banking questions or issues.

Responsibilities

• Provide coverage in personal banking and teller services.
• Educate customers on deposits, loans, and account maintenance.
• Adhere to bank policies and ensure accurate cash handling.
• Produce daily teller settlements and reconcile transactions.
• Maintain cash on hand and manage risk with loss prevention.
• Attend teller and personal banking training to stay compliant.

Skills

Customer service

Verbal communication

Written communication

Relationship building

Problem solving

Tools

Microsoft Office

Job description

Frost Bank in Texas is seeking a Personal Banker I to serve as the first point of contact for customers, delivering trust, integrity, and relationship-based banking. You will educate on deposits and loans, handle teller services, and support clients through their financial journey.

The role emphasizes integrity, proactive problem-solving, and a commitment to exceptional service within a team-driven environment.