Personal Banker: Help Clients Reach Financial Goals

Citizens; Amesbury (MA); On-site; USD 29,000 - 36,000; Part time

Benefits offered by this job

Health care coverage

401K with corporate match

Tuition assistance

Volunteer time off

Job summary

Citizens Bank in Amesbury, MA is seeking a part-time Customer Service Associate who greets customers in lobby areas, demonstrates our mobile app and ATMs, and helps customers complete simple transactions while delivering a warm, personalized experience.

You will listen to customer needs, offer guidance on Citizens products, connect them with a Banker for next steps, and ensure compliance with cash handling and all bank policies. This role emphasizes service, teamwork, and community involvement.

Qualifications

• High School diploma or GED required.
• Minimum of 6 months experience processing transactions.
• Minimum of 1 year customer experience, recommending products and services.
• Strong listening and communication skills.
• Ability to work branch hours including weekends and evenings.
• Comfortable with using digital technology to support business goals.

Responsibilities

• Greet customers in lobby and demonstrate mobile app or ATMs.
• Provide personalized advice and connect customers with Bankers for next steps.
• Follow all financial policies, including cash handling and regulatory requirements.
• Educate customers about Citizens products and benefits and respond to questions.

Skills

Customer service

Cash handling

Active listening

Communication skills

Questioning & discovery

Digital technology comfort

Flexible hours

Education

High School diploma or GED

Tools

Mobile app usage

Job description

Citizens Bank in Amesbury, MA is seeking a part-time Customer Service Associate who greets customers in lobby areas, demonstrates our mobile app and ATMs, and helps customers complete simple transactions while delivering a warm, personalized experience.

You will listen to customer needs, offer guidance on Citizens products, connect them with a Banker for next steps, and ensure compliance with cash handling and all bank policies. This role emphasizes service, teamwork, and community involvement.