Personal Banker: Grow Wallet Share & Loyalty

PNC Financial Services Group; Fulton (MD); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H)

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Robust wellness program

Maternity and/or parental leave

Up to 11 paid holidays

9 occasional absence days

15 to 25 vacation days

Job summary

PNC Financial Services Group is seeking a branch-based professional to acquire and deepen the customer base, drive sales, and enhance financial wellbeing for customers at the Maple Lawn Farm branch in Maple Lawn, MD. This in-office role emphasizes customer loyalty, proactive sales, and effective risk management.

The ideal candidate brings experience in banking, a focus on customer service, and the ability to engage ecosystem partners to grow share of wallet while adhering to PNC policies and

Qualifications

• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet and positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

No Degree

Job description

PNC Financial Services Group is seeking a branch-based professional to acquire and deepen the customer base, drive sales, and enhance financial wellbeing for customers at the Maple Lawn Farm branch in Maple Lawn, MD. This in-office role emphasizes customer loyalty, proactive sales, and effective risk management.

The ideal candidate brings experience in banking, a focus on customer service, and the ability to engage ecosystem partners to grow share of wallet while adhering to PNC policies and