Personal Banker — In-Branch Growth & Customer Experience

PNC; Woodlawn (MD); Hybrid; USD 45,000 - 76,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker based in Woodlawn, MD, to cultivate the branch customer base through proactive sales and service activities. You will manage the customer experience and identify opportunities to improve financial wellbeing.

The role involves collaboration with ecosystem partners to grow wallet share and deliver PNC solutions at every client touchpoint. You will drive conversations, perform lobby engagement, and leverage technology to meet customer

Qualifications

• Associates degree or equivalent; 3+ years of related banking experience preferred.
• Background checks as required by regulations.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage customer experience by identifying opportunities to improve financial well-being.
• Collaborate with ecosystem partners to grow share of wallet and drive loyalty.
• Educate customers on options for managing financial transactions using technology and resources.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. is seeking a Personal Banker based in Woodlawn, MD, to cultivate the branch customer base through proactive sales and service activities. You will manage the customer experience and identify opportunities to improve financial wellbeing.

The role involves collaboration with ecosystem partners to grow wallet share and deliver PNC solutions at every client touchpoint. You will drive conversations, perform lobby engagement, and leverage technology to meet customer