Personal Banker: Grow Customer Wealth & Loyalty

PNC Financial Services Group, Inc.; Wilmington (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement account

Back-up child/elder care

Educational assistance

Wellness program

11 paid holidays

Job summary

PNC Financial Services Group, Inc. in Wilmington, NC is seeking a Personal Banker to acquire and deepen the branch customer base, deliver a differentiated customer experience, and drive revenue through proactive sales and financial solutions.

You will engage customers, leverage ecosystem partners, and uphold risk controls while providing advice on everyday banking needs. This in-office role emphasizes service, balance, and career growth within PNC's Retail Banking organization.

Qualifications

• Typically requires 3+ years experience in banking or related field.
• Associates or equivalent degree; in lieu of a degree, education/certifications may be considered.
• Role does not require a four-year degree.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborates with ecosystem partners to grow customer share of wallet.
• Delivers a full PNC conversation to identify appropriate solutions and drive loyalty.
• Performs lobby engagement and educates customers on using technology and tools.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Wilmington, NC is seeking a Personal Banker to acquire and deepen the branch customer base, deliver a differentiated customer experience, and drive revenue through proactive sales and financial solutions.

You will engage customers, leverage ecosystem partners, and uphold risk controls while providing advice on everyday banking needs. This in-office role emphasizes service, balance, and career growth within PNC's Retail Banking organization.