Personal Banker: Grow Customer Relationships

PNC Financial Services Group, Inc.; New Castle (DE); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Pension plan

Stock purchase plan

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in New Castle, DE seeks a Personal Banker to acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience and collaborate with ecosystem partners to grow wallet share.

The role emphasizes proactive selling, outbound calling, and effective lobby engagement to deliver PNC solutions and drive loyalty. Preferred candidates have 3+ years in banking and strong communication skills.

Qualifications

• Associates or equivalent degree required.
• 3+ years experience in related field preferred.
• In lieu of a degree, a combination of education and experience may be considered.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer's share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions with a defined sales process.

Skills

Accountability

Banking

Customer Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Digital Awareness

Effective Communications

Proactive Sales

Retail Lending

Selling

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. in New Castle, DE seeks a Personal Banker to acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience and collaborate with ecosystem partners to grow wallet share.

The role emphasizes proactive selling, outbound calling, and effective lobby engagement to deliver PNC solutions and drive loyalty. Preferred candidates have 3+ years in banking and strong communication skills.