Personal Banker: Grow Customer Wealth & Loyalty

PNC Financial Services Group, Inc.; Glen Burnie (MD); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision

401(k) with match

Job summary

PNC Financial Services Group, Inc. in Glen Burnie, MD seeks a Personal Banker to acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience, drive loyalty, and collaborate with ecosystem partners to grow wallet share.

The role emphasizes outbound calling, service-to-sales, teller interactions, and lobby engagement with a focus on solutions and risk awareness within PNC policies.

Qualifications

• Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Education No Degree
• Certifications No Required Certification(s)
• Licenses No Required License(s)

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.

Skills

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Retail Lending

S selling

Understanding Customer Needs

Proactive Sales

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Glen Burnie, MD seeks a Personal Banker to acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience, drive loyalty, and collaborate with ecosystem partners to grow wallet share.

The role emphasizes outbound calling, service-to-sales, teller interactions, and lobby engagement with a focus on solutions and risk awareness within PNC policies.