Personal Banker: Elevate Customer Financial Wellness

PNC Financial Services Group, Inc.; Naples (FL); On-site; USD 36,000 - 51,000; Full time

Job summary

PNC Financial Services Group, Inc. in Naples, FL is seeking a Personal Banker to acquire and deepen the branch customer base, drive proactive sales, and improve customers' financial wellbeing.

Based at the First Avenue branch, you will engage clients through a defined sales process, appointments, and lobby interactions, while leveraging digital tools and ecosystem partnerships. The role focuses on delivering personalized PNC solutions, maintaining risk controls, and building loyalty through

Qualifications

• Experience in banking customer service and sales.
• Ability to build relationships and identify financial solutions for customers.
• Familiarity with branch operations and risk control concepts.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by improving financial wellbeing and loyalty.
• Drive outbound calls, service-to-sales, and lobby engagement to meet branch goals.
• Educate customers on PNC solutions and leverage ecosystem partnerships.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

S

Job description

PNC Financial Services Group, Inc. in Naples, FL is seeking a Personal Banker to acquire and deepen the branch customer base, drive proactive sales, and improve customers' financial wellbeing.

Based at the First Avenue branch, you will engage clients through a defined sales process, appointments, and lobby interactions, while leveraging digital tools and ecosystem partnerships. The role focuses on delivering personalized PNC solutions, maintaining risk controls, and building loyalty through