Branch Banking Pro: Elevate Customer Financial Wellness

PNC Financial Services Group, Inc.; Akron (OH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Job summary

PNC Financial Services Group, Inc. in Akron seeks a Personal Banker to acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience, collaborate with ecosystem partners, and position PNC solutions to drive revenue and loyalty.

The role emphasizes outbound calling, lobby engagement, and educating customers on digital tools to manage finances. A focus on risk management and customer-centric service is required.

Qualifications

• Associates or equivalent degree typically required.
• 3+ years experience typically required; in lieu of a degree, a comparable mix of education, certification(s), and experience may be considered.
• Background checks as required by Consumer Financial Protection Bureau regulations.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service activities.
• Manage customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer share of wallet.

Skills

Accountability

Customer Service

Identifying Opportunities

Leveraging Technology

Effective Communications

Managing Multiple Priorities

Retail Lending

Selling

Understanding Customer Needs

Prospecting

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. in Akron seeks a Personal Banker to acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience, collaborate with ecosystem partners, and position PNC solutions to drive revenue and loyalty.

The role emphasizes outbound calling, lobby engagement, and educating customers on digital tools to manage finances. A focus on risk management and customer-centric service is required.