Relationship Banker & Financial Wellness Advocate

PNC Financial Services Group, Inc.; Pinehurst (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness program

Job summary

PNC Financial Services Group, Inc. seeks a Personal Banker in Pinehurst, NC to expand the branch customer base and enhance financial wellbeing through proactive sales and service.

You will partner with ecosystem contacts to grow wallet share, present PNC solutions, and drive loyalty through excellent customer engagement and a detailed understanding of banking products. The role emphasizes adherence to policies, risk awareness, and collaborative daily operations to deliver a differentiated

Qualifications

• Associates or equivalent degree typically required.
• Experience in retail banking and sales processes preferred.
• Background checks relevant to consumer finance.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service.
• Manage customer experience to improve financial wellbeing.
• Collaborate with ecosystem partners to grow wallet share.
• Position PNC solutions to drive revenue and loyalty.
• Drive proactive sales conversations via defined process and lobby engagement.
• Deliver a complete PNC conversation to identify solutions.
• Leverage partnerships to acquire, expand and retain relationships.
• Create customer loyalty and grow wallet share through differentiated service.
• Engage customers in the lobby to meet needs and demonstrate products.
• Educate customers on managing financial transactions using technology.
• Apply product knowledge to mitigate problems and drive loyalty.
• Maintain risk controls and adhere to policies.
• Participate in branch daily operations efficiently and accurately.
• Customer-focused decisions aligned with enterprise risk framework.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Digital Awareness

Effective Communications

Managing Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associate degree or equivalent

Job description

PNC Financial Services Group, Inc. seeks a Personal Banker in Pinehurst, NC to expand the branch customer base and enhance financial wellbeing through proactive sales and service.

You will partner with ecosystem contacts to grow wallet share, present PNC solutions, and drive loyalty through excellent customer engagement and a detailed understanding of banking products. The role emphasizes adherence to policies, risk awareness, and collaborative daily operations to deliver a differentiated