Personal Banker & Customer Service Pro

City National Bank of West Virginia; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Medical coverage

Dental coverage

Vision coverage

401(k) match

Job summary

City National Bank in Charleston, WV is hiring an Hourly Full-Time Personal Banker to assist customers with everyday banking needs, promote bank products, and maintain accurate cash handling. The role focuses on delivering exceptional service and meeting branch goals.

The ideal candidate has a high school diploma, strong sales and service skills, and the ability to multi-task in a fast-paced environment. Prior retail banking experience is preferred.

Qualifications

• High school diploma or equivalent.
• Demonstrated sales and service skills.
• Ability to multi-task, organize, and prioritize to ensure excellent customer service.
• Cash handling experience preferred.
• 1-2 years of retail banking experience preferred.

Responsibilities

• Provides excellent customer service and resolves routine and complex problems on customer accounts.
• Manages lobby traffic and helps reduce customer wait times.
• Actively promotes and sells the bank's products and services to customers.
• Processes routine banking transactions and service requests accurately.
• Maintains up-to-date knowledge of bank products and services.

Skills

Customer service

Sales skills

Communication

Education

High school diploma or equivalent

Job description

City National Bank in Charleston, WV is hiring an Hourly Full-Time Personal Banker to assist customers with everyday banking needs, promote bank products, and maintain accurate cash handling. The role focuses on delivering exceptional service and meeting branch goals.

The ideal candidate has a high school diploma, strong sales and service skills, and the ability to multi-task in a fast-paced environment. Prior retail banking experience is preferred.