Personal Banker: Client Experience & Tech Advocate

JPMorgan Chase

Katy (TX)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

JPMorgan Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and drive branch performance. You will assist with transactions, open new accounts, and introduce clients to our team of experts to achieve their financial goals.

The role emphasizes building trusted relationships, using mobile and online tools, and complying with regulatory requirements. Join a leading financial services firm focused on inclusion, innovation, and superior client experiences.

Qualifications

Ability to put clients first and exceed their expectations.
Ability to build trusted relationships with clients.
Ability to engage clients and communicate clearly to understand needs.
Ability to resolve client issues with attention to detail.
Ability to collaborate with the team to deliver seamless service.
Willingness to quickly learn products, services, and procedures.
Client service experience or comparable experience.
High school diploma or GED equivalent.

Responsibilities

Create a welcoming environment by delivering attentive and friendly service to clients entering the branch.
Exceed client expectations while assisting with day-to-day transactions and opening new accounts.
Educate clients on using Chase Mobile App, Chase.com, and ATMs for banking needs.
Build meaningful relationships by listening, asking questions, and sharing product knowledge with clients.
Perform branch operations while adhering to bank policies and procedures.