Personal Banker: Growth & Customer Experience

PNC; Spanish Fort (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental/vision options

Life insurance

Disability protection

401(k) with match

Pension/Stock plans

Education assistance

Wellness program

Job summary

PNC is seeking a Personal Banker to join our Retail Banking team in Spanish Fort, AL, working in-office. The role focuses on expanding the customer base, delivering superior service, and driving product sales while maintaining risk and compliance standards.

You will engage customers, leverage technology, and partner with ecosystem networks to deepen wallet share. The ideal candidate will have 3+ years of experience in banking or related fields, excellent communication skills, and a commitment to

Qualifications

• Experience in retail banking and customer service.
• Strong sales and cross-sell skills.
• Ability to work in a fast-paced branch environment.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Manage customer experience and financial wellbeing.
• Collaborate with ecosystem partners to grow wallet share.
• Lead outbound calls and lobby engagement to drive loyalty.
• Educate customers on using technology to manage transactions.
• Adhere to policies to manage risk and prevent loss.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Digital Awareness

Effective Communications

Managing Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Job description

PNC is seeking a Personal Banker to join our Retail Banking team in Spanish Fort, AL, working in-office. The role focuses on expanding the customer base, delivering superior service, and driving product sales while maintaining risk and compliance standards.

You will engage customers, leverage technology, and partner with ecosystem networks to deepen wallet share. The ideal candidate will have 3+ years of experience in banking or related fields, excellent communication skills, and a commitment to