Personal Banker

First National Bank Texas; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas is seeking a customer-focused Teller to handle cash deposits and payouts in a high-volume branch. You will assist customers with basic banking services, verify cash, and balance daily transactions while promoting bank products.

In this role you will work with a diverse customer base, including Spanish-speaking clients, and follow branch policies under supervision to ensure accurate and secure operations.

Qualifications

• Provide exceptional customer service in a high-volume, sales environment.
• Evaluate customer relationships to offer bank products and services.
• Process deposits and cash transactions accurately and balance daily operations.
• Cross-sell bank services and products.
• Assist a diverse customer base, including Spanish-speaking customers.
• Follow policies and directions from supervisors.

Responsibilities

• Process deposits and payouts accurately per bank procedures.
• Receive cash and checks, verify amounts, and issue receipts.
• Sell money orders, cashier's checks, wires, and certificates of deposit.
• Cross-sell bank services and products to customers.
• Provide services to Spanish-speaking customers as needed.
• Maintain regular and punctual attendance.

Skills

Customer service

Cash handling

Sales

Bilingual English/Spanish

Job description

Job Description* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.

• Evaluate customer relationships, new and existing account holders, to offer bank products and services


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels

Environmental And Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.