Bilingual Personal Banker

First National Bank Texas; Orange (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a Teller to deliver exceptional customer service in a high-volume, sales-driven branch environment.

You will handle deposits and cash transactions, balance daily operations, and process various bank services while adhering to bank policies and supervisor directions. A diverse customer base will require courteous service, including Spanish-speaking clients, with opportunities to cross-sell products.

Qualifications

• Provide exceptional customer service in a high volume, sales environment
• Cross-sell bank services and products to customers
• Attend to deposits, payments, and daily banking operations while following policies and procedures

Responsibilities

• Evaluate customer relationships and offer bank products and services
• Process deposits and cash transactions accurately
• Cross-sell bank services and products to customers
• Serve a diverse customer base including Spanish-speaking clients
• Maintain attendance and punctuality
• Perform other tasks as requested by supervisors

Skills

Customer service

Sales

Cross-sell

Job description

Job Description* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.

• Evaluate customer relationships, new and existing account holders, to offer bank products and services


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels

Environmental And Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.