Permitting Support Specialist

City of Rocky Mount; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Rocky Mount seeks an administrative support specialist to provide technical help in the permitting process and related inspections. You will assist customers with applications, payments, and license processing, while ensuring accurate data entry for reporting and utility-related service orders.

Working in a city office, you will perform typing, filing, mail processing, and support cash handling procedures, with occasional additional duties to maintain smooth operations and customer

Qualifications

• High school diploma or equivalent required.
• Two years’ experience in a related field or an equivalent education/experience combination.
• Knowledge of customer service policies and procedures is preferred.
• Experience with department accounting processes is a plus.
• Strong math and data entry skills; ability to use Microsoft Word and Excel.
• Excellent written and verbal communication; ability to work with the public and staff.

Responsibilities

• Provide technical support for the permitting process and related building inspections.
• Assist customers with inquiries, applications, and payment of permit fees.
• Process licenses (e.g., beer/wine and taxi licenses) as needed and schedule inspections.
• Enter and maintain building permit data for reporting and retrieval.
• Support office operations including typing, filing, and mail processing; adhere to cash handling procedures.
• Perform other duties as assigned to support department goals.

Skills

Customer service

Data entry

Microsoft Office

Problem solving

Written communication

Education

High school diploma or equivalent

Two years' related experience

Tools

Office equipment

Computers

Job description

City of Rocky Mount seeks an administrative support specialist to provide technical help in the permitting process and related inspections. You will assist customers with applications, payments, and license processing, while ensuring accurate data entry for reporting and utility-related service orders.

Working in a city office, you will perform typing, filing, mail processing, and support cash handling procedures, with occasional additional duties to maintain smooth operations and customer