Permitting Support Specialist

The City of Rocky Mount; Rocky Mount (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Benefits

Job summary

The City of Rocky Mount seeks a detailed-oriented individual to provide technical support for the permitting process, assist customers with inquiries, applications and fee payments, and help schedule inspections to facilitate utilities.

The role emphasizes accuracy in permit data entry, cash handling adherence, and strong office skills using Microsoft Word and Excel; high school diploma and 2 years' related experience required.

Qualifications

• High school diploma or equivalent.
• Two (2) years’ experience in a related field.
• Or an equivalent combination of education and experience.
• Knowledge of customer service policies and procedures.
• Knowledge of department accounting processes.
• Skill in the provision of customer service.
• Skill in analyzing problems and identifying solutions.
• Skill in establishing cooperative and productive working relationships.
• Skill in performing mathematical calculations.
• Skill in operating computers and Microsoft Office.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Knowledge of cash management processes.

Responsibilities

• Respond promptly and courteously to phone calls, answering questions accurately, making appropriate referrals to inspectors, and relaying messages to staff.
• Accurately enters and maintains building permit data to ensure easy retrieval of information and enable valid reporting.
• Accurately record building permit data to facilitate inspections, payment collections, utility hook-ups, etc.
• Perform typing, filing, process mail, and other duties to support smooth office operations.
• Consistently follow cash management processes as outlined by the Cash Management Policy and Procedures.
• Performs other related duties as assigned.

Skills

Customer service

Accounting processes

Microsoft Office

Problem solving

Communication

Interpersonal skills

Education

High school diploma or equivalent

Two years’ experience in a related field

Associates degree or higher

Tools

Microsoft Word

Microsoft Excel

Data entry systems

Job description

The City of Rocky Mount seeks a detailed-oriented individual to provide technical support for the permitting process, assist customers with inquiries, applications and fee payments, and help schedule inspections to facilitate utilities.

The role emphasizes accuracy in permit data entry, cash handling adherence, and strong office skills using Microsoft Word and Excel; high school diploma and 2 years' related experience required.