Permitting & Customer Support Specialist

City-of-Rocky-Moun; Rocky Mount (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

City of Rocky Mount seeks a detail-oriented administrative assistant to provide technical support for the permitting processes. You will assist customers, process applications, and help with license-related tasks to ensure efficient city services.

The role requires a high school diploma and at least two years in a related field, with strong Excel and Word skills and a focus on accuracy and customer service.

Qualifications

• High school diploma or equivalent.
• Two years' experience in a related field.
• Or an equivalent combination of education and experience.
• Knowledge of customer service policies and procedures.
• Knowledge of department accounting processes.
• Skill in the provision of customer service.
• Skill in analyzing problems and identifying solutions.
• Skill in establishing cooperative and productive working relationships.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in Microsoft Office software (Microsoft Word and Excel).
• Skill in interpersonal relations.
• Skill in oral and written communication.

Responsibilities

• Promptly and courteously responds to phone calls, answering questions accurately, making appropriate referrals to inspectors, and relaying messages to staff.
• Accurately enters and maintains building permit data to ensure easy retrieval of information and enable valid reporting.
• Accurately record building permit data to facilitate inspections, payment collections, utility hook-ups, etc.
• Perform typing, filing, process mail, and other duties to support smooth office operations.
• Consistently follow cash management processes as outlined by the Cash Management Policy and Procedures.
• Performs other related duties as assigned.

Skills

Customer service

Problem solving

Interpersonal communication

Data entry

Microsoft Office

Office equipment

Education

High school diploma or equivalent

Two years' experience in a related field

Equivalent education/experience

Tools

Microsoft Word

Excel

Job description

City of Rocky Mount seeks a detail-oriented administrative assistant to provide technical support for the permitting processes. You will assist customers, process applications, and help with license-related tasks to ensure efficient city services.

The role requires a high school diploma and at least two years in a related field, with strong Excel and Word skills and a focus on accuracy and customer service.