Permitting & Licensing Specialist II

City of Roswell; Roswell (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Roswell is seeking a Customer Service Specialist II to provide professional customer service and administrative support for Business Licensing and Permitting processes. You will review applications, determine fees, process licenses and permits, and respond to inquiries across multiple channels.

Responsibilities include assisting applicants from submission to issuance, coordinating with Fire, Planning & Zoning, Code Enforcement, and other departments, and maintaining accurate records

Qualifications

• High school diploma or equivalent required.
• Associate degree in a related field preferred.
• Three years of clerical support, customer service, permitting, licensing, or regulatory compliance experience required.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Serve as a primary point of contact for internal and external customers by telephone, in person, email, chat, and other channels.
• Process and maintain Business License and Occupation Tax Certificate applications from submission through issuance.
• Review applications and documentation for completeness, accuracy, and compliance.
• Determine NAICS code and classify business appropriately.
• Explain and calculate applicable fees per City requirements.
• Process permits (trade, building, photography, tree removal, etc.).
• Maintain accurate records and respond to inquiries; support city departments.

Skills

Customer service

Communication

Multichannel support

Attention to detail

Education

High school diploma or equivalent

Associate degree preferred

Tools

Computer systems

Office software

Job description

The City of Roswell is seeking a Customer Service Specialist II to provide professional customer service and administrative support for Business Licensing and Permitting processes. You will review applications, determine fees, process licenses and permits, and respond to inquiries across multiple channels.

Responsibilities include assisting applicants from submission to issuance, coordinating with Fire, Planning & Zoning, Code Enforcement, and other departments, and maintaining accurate records