PERMIT TECHNICIAN

The City of Rocky Mount

Rocky Mount (NC)

On-site

USD 35,000 - 52,000

Full time

12 hours ago

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Benefits offered by this job

Benefits

Job summary

The City of Rocky Mount seeks a detailed-oriented individual to provide technical support for the permitting process, assist customers with inquiries, applications and fee payments, and help schedule inspections to facilitate utilities.

The role emphasizes accuracy in permit data entry, cash handling adherence, and strong office skills using Microsoft Word and Excel; high school diploma and 2 years' related experience required.

Qualifications

High school diploma or equivalent.
Two (2) years’ experience in a related field.
Or an equivalent combination of education and experience.
Knowledge of customer service policies and procedures.
Knowledge of department accounting processes.
Skill in the provision of customer service.
Skill in analyzing problems and identifying solutions.
Skill in establishing cooperative and productive working relationships.
Skill in performing mathematical calculations.
Skill in operating computers and Microsoft Office.
Skill in interpersonal relations.
Skill in oral and written communication.
Knowledge of cash management processes.

Responsibilities

Respond promptly and courteously to phone calls, answering questions accurately, making appropriate referrals to inspectors, and relaying messages to staff.
Accurately enters and maintains building permit data to ensure easy retrieval of information and enable valid reporting.
Accurately record building permit data to facilitate inspections, payment collections, utility hook-ups, etc.
Perform typing, filing, process mail, and other duties to support smooth office operations.
Consistently follow cash management processes as outlined by the Cash Management Policy and Procedures.
Performs other related duties as assigned.

Skills

Customer service

Accounting processes

Microsoft Office

Problem solving

Communication

Interpersonal skills

Education

High school diploma or equivalent

Two years’ experience in a related field

Associates degree or higher

Tools

Microsoft Word

Microsoft Excel

Data entry systems

Job description

Description Of Work

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY :

Provides technical support for the building inspection and permitting process. Assists customer’s inquiries, applications, and payment of permit fees. Assists with processing the city beer and wine and taxicab licenses, and schedules service order inspections to facilitate citizens getting their utilities.

Job Requirements

Promptly and courteously responds to phone calls, answering questions accurately, making appropriate referrals to inspectors, and relaying messages to staff.
Accurately enters and maintains building permit data to ensure easy retrieval of information and enable valid reporting.
Accurately record building permit data to facilitate inspections, payment collections, utility hook-ups, etc.
Perform typing, filing, process mail, and other duties to support smooth office operations.
Consistently follow cash management processes as outlined by the Cash Management Policy and Procedures.
Performs other related duties as assigned.

Minimum Qualifications

Education and Experience

High school diploma or equivalent.
Two (2) years’ experience in a related field.
Or an equivalent combination of education and experience.

Knowledge, Skills And Abilities Requirements

KNOWLEDGE REQUIRED BY THE POSITION:

Knowledge of customer service policies and procedures.
Knowledge of department accounting processes.
Skill in the provision of customer service.
Skill in analyzing problems and identifying solutions.
Skill in establishing cooperative and productive working relationships.
Skill in performing mathematical calculations.
Skill in operating computers and other standard office equipment.
Skill in Microsoft Office software (Microsoft Word and Excel).
Skill in interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS:

The Construction Development Coordinator assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES:

Guidelines include the employee handbook. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY:

The work consists of related technical duties. Frequent interruptions contribute to the complexity of the work.

SCOPE AND EFFECT:

The purpose of this position is to provide technical support for the permitting process. Success in this position contributes to the efficiency of the permitting process.

PERSONAL CONTACTS:

Contacts are typically with co-workers, architects, engineers, surveyors, contractors, property owners, and members of the general public.

PURPOSE OF CONTACTS:

Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS:

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.

WORK ENVIRONMENT:

The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:

None.

Full time jobs are provided Benefits.

Benefit information can be found on the City's website https://mymarkiii.com/cityofrockymountnc/booklet/