Permitting & Licensing Specialist II

City-of-Roswel; Roswell (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Roswell is seeking a Customer Service Specialist II to provide professional customer service and administrative support for Business License, Occupation Tax, and Permit processing. The role serves as the main contact for city services, guiding applicants from submission through issuance while coordinating with multiple departments to ensure timely compliance.

The position requires strong communication, attention to detail, and the ability to explain city requirements clearly.

Qualifications

• Proven customer service excellence in a field setting.
• Ability to interpret policies and explain requirements clearly.
• Experience processing licenses, permits, and related documentation.

Responsibilities

• Serve as primary contact for internal and external customers across multiple channels.
• Process and maintain Business License, Occupation Tax Certificate, and Permit applications.
• Review applications for completeness and accuracy; determine fees and classifications.
• Process permits and licenses from submission to issuance or approval.
• Respond to inquiries and maintain accurate records in city systems.
• Coordinate with other departments to ensure compliance and timeliness.
• Prepare reports on licenses, permits, and payments.
• Maintain confidentiality and professionalism in all interactions.

Skills

Customer service

Clerical skills

Data entry

Communication

Problem-solving

Multitasking

Record keeping

Education

High school diploma

Associate’s degree preferred

Tools

General office software

Job description

City of Roswell is seeking a Customer Service Specialist II to provide professional customer service and administrative support for Business License, Occupation Tax, and Permit processing. The role serves as the main contact for city services, guiding applicants from submission through issuance while coordinating with multiple departments to ensure timely compliance.

The position requires strong communication, attention to detail, and the ability to explain city requirements clearly.