Permit Services Lead — Development & Compliance

Tempe; Tempe (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

The City of Tempe is seeking a seasoned supervisor to oversee the Development Services section, delivering high level customer service on technical and administrative issues and implementing process improvements to speed permit workflows.

Duties include supervising staff, coordinating permit reviews, assisting with reinstatements and renewals, guiding project coordination with internal teams, and monitoring state and local code changes to update policies accordingly.

Qualifications

• 2 years of experience in municipal permit processing and/or private development construction.
• Education will not substitute for the required work experience; related unpaid/volunteer work may be used as qualifying work experience.
• Equivalent Education: Associate’s or vocational/technical school degree.

Responsibilities

• Supervises assigned personnel, including assigning and reviewing work, providing guidance, training and conducting performance evaluations.
• Provides customer service to internal and external customers regarding status of projects, assistance with permit reinstatements, application renewals, wire transfer coordination, and project coordination with internal team members.
• Manages and processes expired plan checks.
• Serves as primary point of contact for escalated issues, complaints, or inquiries regarding the permitting process.
• Monitors changes in local, state, and federal regulations related to permitting and updates the department policies and directives.
• Recommends and implements process improvements and assists with permitting system upgrades.
• May perform responsibilities of a similar nature and level as assigned.

Skills

Permit processing

Customer service

Project coordination

Education

Associate’s or vocational/technical school degree

Job description

The City of Tempe is seeking a seasoned supervisor to oversee the Development Services section, delivering high level customer service on technical and administrative issues and implementing process improvements to speed permit workflows.

Duties include supervising staff, coordinating permit reviews, assisting with reinstatements and renewals, guiding project coordination with internal teams, and monitoring state and local code changes to update policies accordingly.