Permitting & Customer Service Specialist

City-of-Tucso; Tucson (AZ); On-site; USD 23,000 - 34,000; Full time

Job summary

The City of Tucson is recruiting a Customer Service Representative for the Planning and Development Services Center. The role focuses on delivering exceptional customer service over the phone and via email, assisting with permit applications, and guiding users through the Tucson Development Center Online permit process.

The position works under supervision and does not supervise others. Responsibilities include handling public records requests, researching inquiries, and ensuring accurate entry

Qualifications

• High school diploma or equivalent.
• 1 year of relevant experience preferred.
• Experience with customer service and administrative support is a plus.

Responsibilities

• Answer department main phone line and greet customers at the permit counter.
• Assist customers with permit applications and explain steps.
• Process public records requests through the online system.
• Research inquiries, verify addresses, and route complex issues to appropriate staff.
• Enter data into systems accurately and issue permits and licenses.

Skills

Customer service

Electronics systems

Cash handling

Municipal experience

Permitting systems

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

The City of Tucson is recruiting a Customer Service Representative for the Planning and Development Services Center. The role focuses on delivering exceptional customer service over the phone and via email, assisting with permit applications, and guiding users through the Tucson Development Center Online permit process.

The position works under supervision and does not supervise others. Responsibilities include handling public records requests, researching inquiries, and ensuring accurate entry