Permits & Planning Support Specialist

City of Tucson; United States; On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Job summary

The City of Tucson, within the Planning and Development Services Department, seeks a Customer Service Representative to provide frontline support at the permit counter and via the department's email inquiry system. This role supports the permit application process and public records requests, working under supervision to ensure accuracy and customer satisfaction.

Responsibilities include assisting customers with permits, using the Tucson Development Center Online, and coordinating with internal

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Answer department main phone line and greet customers at the permit counter.
• Assist with permit applications and the Tucson Development Center Online process.
• Process public records requests via the permitting system.
• Perform clerical duties and maintain files and logs.
• Coordinate with staff to resolve complex inquiries and ensure timely responses.

Skills

Customer service

Electronics systems

Administrative support

Cash handling

Bilingual English/Spanish

Education

High school diploma

Tools

TDC Online

Permitting systems

Job description

The City of Tucson, within the Planning and Development Services Department, seeks a Customer Service Representative to provide frontline support at the permit counter and via the department's email inquiry system. This role supports the permit application process and public records requests, working under supervision to ensure accuracy and customer satisfaction.

Responsibilities include assisting customers with permits, using the Tucson Development Center Online, and coordinating with internal