Perishable Department Manager | Leadership & Service

Food Lion; Richmond (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Food Lion in Richmond, VA is seeking a Store Manager for the Perishable Department to lead hiring, training and development of department associates while driving productivity and customer satisfaction. You will manage daily labor, ensure safety and quality standards, and partner with store leadership to meet budgeted financial and operating results.

Candidates should demonstrate strong interpersonal and organizational skills, the ability to coach staff, and a commitment to Food Lion's Guiding

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Good understanding of store operations preferred.
• Ability to learn multiple tasks and technical requirements of the job.
• Ability to lead and direct others.

Responsibilities

• Manage the Perishable Department, including hiring, training and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Perishable Department schedules are written to provide extraordinary customer service at all times
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Perishable Department
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure that all advertising and sales promotion materials and signage applicable to the Perishable Department are properly utilized
• Ensure compliance with local, state and federal regulations
• Adhere to all company guidelines, policies and standard practices
• Maintain security standards
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Perform all other duties as assigned

Skills

Leadership

People management

Communication

Store operations

Labor scheduling

Customer service

Education

High school diploma or equivalent

Tools

ACIS

CAO

Business information systems

Job description

Food Lion in Richmond, VA is seeking a Store Manager for the Perishable Department to lead hiring, training and development of department associates while driving productivity and customer satisfaction. You will manage daily labor, ensure safety and quality standards, and partner with store leadership to meet budgeted financial and operating results.

Candidates should demonstrate strong interpersonal and organizational skills, the ability to coach staff, and a commitment to Food Lion's Guiding