Quality Assurance Specialist - Process & Compliance Lead

Equus; Milwaukee (WI); On-site; USD 34,000 - 37,000; Part time

Job summary

Equus Workforce Solutions in Milwaukee, Wisconsin is seeking a detail-oriented professional to monitor workforce activities and evaluate adherence to contract requirements. You will implement a continuous quality improvement process, review internal reports, and prepare monitoring documents for QA management.

Qualifications include familiarity with laws/regulations, strong communication, and bachelor’s degree or two years of case management experience; experience with confidential environments

Qualifications

• Familiarity with applicable federal, state, and local laws and regulations.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Excellent written and verbal communication skills.
• Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Responsibilities

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements.
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems.
• Evaluates internal reports and provides all required monitoring documents.
• Develops and implements continuous quality improvement processes.
• Communicates effectively with management and staff, using good judgment and diplomacy.
• Documents case managers are performing timely and accurate case management activities in all required systems.
• Ensures performance reviews of caseload conform with State guidelines on all outlined indicators.
• Provides monitoring reports to QA Manager.
• Other duties assigned.

Skills

Regulatory compliance

Confidential environment

Communication skills

Computer literacy

Education

Bachelor's degree

Case management experience

Tools

Policy and procedure auditing

Job description

Equus Workforce Solutions in Milwaukee, Wisconsin is seeking a detail-oriented professional to monitor workforce activities and evaluate adherence to contract requirements. You will implement a continuous quality improvement process, review internal reports, and prepare monitoring documents for QA management.

Qualifications include familiarity with laws/regulations, strong communication, and bachelor’s degree or two years of case management experience; experience with confidential environments