Per Diem Practice Assistant II - Front Desk & Scheduling Pro

Mass General Brigham; West Everett (MA); Presencial; USD 24 000 - 34 000; Tempo integral

Resumo da oferta

Mass General Brigham Everett Family Care Clinic is seeking a Per Diem Practice Assistant II to support a busy clinic. You’ll welcome patients, manage scheduling and check-in/out, answer phones, and perform front-desk tasks.

This role does not involve direct patient care. You’ll handle messages about authorizations, prescriptions, test results, billing forms, and document scanning; serve as a Super User for scheduling and billing systems; assist with training others.

Qualificações

• High School Diploma or equivalent required; experience cannot substitute.
• 2–3 years of office experience.
• Proficiency with Microsoft Office and a solid understanding of office operations.
• Strong written and verbal communication skills.
• Excellent organization and time management.
• Preferred: CMAA certification.

Responsabilidades

• Greet patients and manage scheduling, check-in, and check-out.
• Answer phones, help callers with routine questions, and book appointments.
• Handle messages about prior authorizations, provider questions, prescription refills, and test results.
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR).
• Request medical records and lab results, and keep patient files and appointment records up to date.
• Manage mail and faxes, print schedules, and prepare forms, memos, and other documents.
• Serve as a "Super User" for scheduling, registration, and billing systems, and help train others.

Conhecimentos

Customer service

Communication

Time management

Office administration

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Mass General Brigham Everett Family Care Clinic is seeking a Per Diem Practice Assistant II to support a busy clinic. You’ll welcome patients, manage scheduling and check-in/out, answer phones, and perform front-desk tasks.

This role does not involve direct patient care. You’ll handle messages about authorizations, prescriptions, test results, billing forms, and document scanning; serve as a Super User for scheduling and billing systems; assist with training others.