Per Diem Patient Care Coordinator — Impactful Front Office

Optum; Auburn (MA); On-site; USD 25,000 - 44,000; Part time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Job summary

Optum is seeking a Per Diem Patient Care Coordinator in Auburn, MA. This role provides administrative support in a clinic setting, including scheduling, co-pay collection, and patient inquiries. The position requires open availability and EPIC scheduling familiarity to ensure smooth operations.

The role emphasizes high-quality patient service, accurate EMR updates, and collaboration with a multidisciplinary team to meet performance metrics and maintain patient satisfaction.

Qualifications

• High school diploma or GED is required.
• At least 1 year in customer service, healthcare, or administrative roles.
• Experience with EPIC scheduling preferred.

Responsibilities

• Handle high-volume calls and patient inquiries with professionalism.
• Schedule medical procedures and related services for patients.
• Collect co-payments and assist with administrative tasks as needed.
• Enter visit details and update patient records in EMR accurately.
• Maintain excellent patient satisfaction and provide education on processes.

Skills

Customer service

Healthcare experience

Education

High School Diploma/GED

Tools

EPIC scheduling

MS Word

Excel

Outlook

Job description

Optum is seeking a Per Diem Patient Care Coordinator in Auburn, MA. This role provides administrative support in a clinic setting, including scheduling, co-pay collection, and patient inquiries. The position requires open availability and EPIC scheduling familiarity to ensure smooth operations.

The role emphasizes high-quality patient service, accurate EMR updates, and collaboration with a multidisciplinary team to meet performance metrics and maintain patient satisfaction.