Part-Time Patient Care Coordinator: Scheduling & Support

UnitedHealth Group; Drury Square (MA); On-site; Confidential; Part time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group is seeking an Administrative Support Specialist to perform a full range of clinic/site tasks in Auburn, MA. The role handles co-payments, scheduling, and patient inquiries, ensuring timely service and accurate documentation.

Responsibilities emphasize high-volume calls, EMR data entry, and collaboration with the team to meet patient needs, with hours totaling 20 per week, and a schedule to be determined on hire.

Qualifications

• High School Diploma or GED required.
• 1+ years of administrative experience in a healthcare setting.
• 1+ years of EPIC experience (or similar EMR).
• Access to reliable transportation.

Responsibilities

• Supports a high volume of calls for a defined region/department with backup to a sister region/department.
• Screens incoming patient inquiries to determine appropriate routing to the Patient Care Coordinator or other team members.
• Adheres to booking guidelines to optimize clinic utilization and patient needs.
• Documents call details in the EMR and ensures coordination of care.

Skills

Administrative experience

Healthcare setting experience

EPIC experience

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

UnitedHealth Group is seeking an Administrative Support Specialist to perform a full range of clinic/site tasks in Auburn, MA. The role handles co-payments, scheduling, and patient inquiries, ensuring timely service and accurate documentation.

Responsibilities emphasize high-volume calls, EMR data entry, and collaboration with the team to meet patient needs, with hours totaling 20 per week, and a schedule to be determined on hire.