Per Diem Clinic Front Desk Specialist

Mass General Brigham; Everett (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Per Diem Practice Assistant II for the Everett Family Care Clinic. You will greet patients, manage scheduling, handle check-in/check-out, and support providers with routine administrative tasks.

The role emphasizes organized, friendly, and reliable execution without direct patient care. The position requires strong communication, MS Office proficiency, and 2–3 years of office experience, with CMAA preferred.

Qualifications

• High School Diploma or equivalent required; CMAA preferred.
• 2–3 years of office experience.
• Proficiency with Microsoft Office and office software.
• Strong written and verbal communication skills.
• Excellent organization and time management.
• CMAA certification is a plus.

Responsibilities

• Greet patients and manage scheduling, check-in, and check-out.
• Answer phones, assist callers with routine questions, and book appointments.
• Handle messages about prior authorizations, provider questions, prescriptions, and test results.
• Process billing forms, collect co-pays, and scan documents into patient records.
• Request medical records and lab results; maintain patient and appointment files.
• Manage mail, faxes, and print forms; prepare memos and documents.
• Serve as a Super User for scheduling, registration, and billing systems; assist training.

Skills

Communication skills

Time management

Customer service

Multitasking

Education

High School Diploma or equivalent

CMAA (Certified Medical Administrative Assistant)

Tools

Microsoft Office

Job description

Mass General Brigham is seeking a Per Diem Practice Assistant II for the Everett Family Care Clinic. You will greet patients, manage scheduling, handle check-in/check-out, and support providers with routine administrative tasks.

The role emphasizes organized, friendly, and reliable execution without direct patient care. The position requires strong communication, MS Office proficiency, and 2–3 years of office experience, with CMAA preferred.