Per Diem Practice Assistant II

The General Hospital Corporation; Everett (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Collaborative team

Job summary

The General Hospital Corporation in Everett, MA is seeking a Per Diem Practice Assistant II to support a busy clinic at the MGH Everett Family Care Clinic. You will handle front desk tasks, scheduling, check-in/check-out, and patient communications while maintaining accurate records.

This role does not involve direct patient care. You will train as a Super User for scheduling, registration, and billing systems, with potential to grow into more advanced duties.

Qualifications

• High School Diploma or equivalent required; experience cannot substitute.
• 2-3 years of office experience.
• Proficiency with Microsoft Office and solid understanding of office operations.
• Strong written and verbal communication skills.
• Excellent organization and time management.
• Preferred: CMAA certification.

Responsibilities

• Greet patients and manage scheduling, check-in, and check-out.
• Answer phones, help callers with routine questions, and book appointments.
• Handle messages about prior authorizations, provider questions, prescriptions, and test results.
• Process billing forms, accept co-payments, and scan documents into patient records.
• Request medical records and lab results, and keep patient files up to date.
• Manage mail and faxes, print schedules, and prepare forms and memos.
• Serve as a Super User for scheduling, registration, and billing systems, and help train others.

Skills

Communication

Organization

Time management

Multitasking

Education

High School Diploma or equivalent

CMAA Certification

Tools

Microsoft Office

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Be the Welcoming Face of Care - Per Diem Practice Assistant II

MGH Everett Family Care Clinic

Are you organized, friendly, and great at keeping things on track? Join our team as the welcoming, reliable presence who keeps a busy clinical practice running smoothly. You'll support patients and providers through a wide range of administrative and front-desk tasks. This role does not involve direct patient care.

What You'll Do

• Greet patients and manage scheduling, check-in, and check-out
• Answer phones, help callers with routine questions, and book appointments
• Handle messages about prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)
• Request medical records and lab results, and keep patient files and appointment records up to date
• Manage mail and faxes, print schedules, and prepare forms, memos, and other documents
• Serve as a "Super User" for scheduling, registration, and billing systems, and help train others

Grow With Us

Build your skills with the support of an experienced team. As your expertise grows, you may take on more advanced work, such as surgical scheduling and schedule changes or blocking.

Specific duties may vary by department.

Qualifications

What You'll Do

• Serve as a key point of contact by phone-handling non-routine calls, resolving routine issues, and taking complete, accurate messages
• Write and edit clear, professional emails, memos, and letters
• Keep the office running smoothly with filing, copying, scanning, printing, faxing
• Juggle multiple priorities, manage your time and others' schedules, and follow established protocols and systems

What You Bring

• High School Diploma or equivalent (required; experience cannot substitute)
• 2-3 years of office experience
• Proficiency with Microsoft Office and a solid understanding of office operations
• Strong written and verbal communication skills
• Excellent organization and time management
• Preferred: Certified Medical Administrative Assistant (CMAA)

Why Join Us

• Meaningful work that supports patients, providers, and colleagues
• A collaborative, supportive team that values your contributions
• Opportunities to grow your skills and career within Mass General Brigham

At a Glance

• Schedule: Per diem, day shifts, onsite, with the opportunity to work 30-40 hours per week when needed
• Pay: Starting at $20.00 per hour, with higher rates based on your years of experience
• Location: MGH Everett Family Care Clinic, 19 Norwood Street, Everett Ma.
• Remote Type: Onsite
• Work Location: 19 Norwood Street
• Scheduled Weekly Hours: 0
• Employee Type: Per Diem
• Work Shift: Rotating (United States of America)
• Pay Range: $17.71 - $24.94/Hourly
• Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job a