Practice Assistant II

Mass General Brigham; Everett (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Per Diem Practice Assistant II for the Everett Family Care Clinic. You will greet patients, manage scheduling, handle check-in/check-out, and support providers with routine administrative tasks.

The role emphasizes organized, friendly, and reliable execution without direct patient care. The position requires strong communication, MS Office proficiency, and 2–3 years of office experience, with CMAA preferred.

Qualifications

• High School Diploma or equivalent required; CMAA preferred.
• 2–3 years of office experience.
• Proficiency with Microsoft Office and office software.
• Strong written and verbal communication skills.
• Excellent organization and time management.
• CMAA certification is a plus.

Responsibilities

• Greet patients and manage scheduling, check-in, and check-out.
• Answer phones, assist callers with routine questions, and book appointments.
• Handle messages about prior authorizations, provider questions, prescriptions, and test results.
• Process billing forms, collect co-pays, and scan documents into patient records.
• Request medical records and lab results; maintain patient and appointment files.
• Manage mail, faxes, and print forms; prepare memos and documents.
• Serve as a Super User for scheduling, registration, and billing systems; assist training.

Skills

Communication skills

Time management

Customer service

Multitasking

Education

High School Diploma or equivalent

CMAA (Certified Medical Administrative Assistant)

Tools

Microsoft Office

Job description

Job Summary

Be the Welcoming Face of Care – Per Diem Practice Assistant II

MGH Everett Family Care Clinic

Are you organized, friendly, and great at keeping things on track? Join our team as the welcoming, reliable presence who keeps a busy clinical practice running smoothly. You'll support patients and providers through a wide range of administrative and front-desk tasks. This role does not involve direct patient care.

What You’ll Do

• Greet patients and manage scheduling, check-in, and check-out
• Answer phones, help callers with routine questions, and book appointments
• Handle messages about prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)
• Request medical records and lab results, and keep patient files and appointment records up to date
• Manage mail and faxes, print schedules, and prepare forms, memos, and other documents
• Serve as a \"Super User\" for scheduling, registration, and billing systems, and help train others

Grow With Us

Build your skills with the support of an experienced team. As your expertise grows, you may take on more advanced work, such as surgical scheduling and schedule changes or blocking.

Specific duties may vary by department.

Qualifications

What You’ll Do

• Serve as a key point of contact by phone—handling non-routine calls, resolving routine issues, and taking complete, accurate messages
• Write and edit clear, professional emails, memos, and letters
• Keep the office running smoothly with filing, copying, scanning, printing, and faxing
• Juggle multiple priorities, manage your time and others' schedules, and follow established protocols and systems

What You Bring

• High School Diploma or equivalent (required; experience cannot substitute)
• 2–3 years of office experience
• Proficiency with Microsoft Office and a solid understanding of office operations
• Strong written and verbal communication skills
• Excellent organization and time management
• Preferred: Certified Medical Administrative Assistant (CMAA)

Why Join Us

• Meaningful work that supports patients, providers, and colleagues
• A collaborative, supportive team that values your contributions
• Opportunities to grow your skills and career within Mass General Brigham

Additional Job Details (if applicable)

Looking for meaningful work with a flexible schedule? Join our clinical operations team and help create a positive, efficient, and compassionate experience for every patient who walks through our doors.

At a Glance

• Schedule: Per diem, day shifts, onsite, with the opportunity to work 30–40 hours per week when needed
• Pay: Starting at $20.00 per hour, with higher rates based on your years of experience
• Location: MGH Everett Family Care Clinic, 19 Norwood Street, Everett Ma.

Remote Type

Onsite

Work Location

19 Norwood Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. Our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.