PEP-Certified Front Desk Receptionist - Hilton Hotel

TRINITY STAFFING SOLUTIONS LLC; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Trinity Staffing Solutions LLC is seeking a professional Front Desk Receptionist with PEP training/certification to support a Hilton hotel in Dallas, TX. The role involves welcoming guests, processing admissions, reservations, and delivering exceptional service throughout each guest's stay.

Duties include verifying reservations, handling payments, coordinating with housekeeping, and maintaining accurate front-desk records while upholding Hilton standards.

Qualifications

• Previous hotel, hospitality, front-desk, or receptionist experience preferred.
• Experience with guest check-in and check-out procedures preferred.
• Strong verbal and written communication skills.
• Excellent customer-service and problem-solving skills.
• Ability to work professionally in a fast-paced environment.
• Basic computer skills and ability to learn hotel management systems.
• Ability to work evenings, weekends, and holidays as required.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Process guest check-in and check-out accurately and efficiently.
• Verify reservations, identification, and payment information.
• Assign rooms and provide guests with hotel information and directions.
• Handle reservations, cancellations, modifications, and guest requests.
• Answer telephone calls and respond to guest inquiries.
• Address guest concerns and complaints professionally and promptly.
• Maintain accurate guest records and front-desk documentation.
• Process payments and maintain accurate cash-handling procedures.
• Communicate with housekeeping, maintenance, and management regarding guest needs.
• Follow hotel safety, security, and customer-service procedures.
• Complete required PEP training and other Hilton-required training programs.
• Maintain a professional appearance and a clean, organized front-desk area.

Skills

Customer service

Verbal communication

Written communication

Bilingual English/Spanish

Tools

Property Management System (PMS)

Job description

Job Summary

Trinity Staffing Solutions is seeking a professional and customer-focused Front Desk Receptionist with PEP training/certification to support a Hilton hotel. The Front Desk Receptionist will be responsible for welcoming guests, processing check‑ins and check‑outs, handling reservations, answering guest questions, and providing excellent customer service throughout each guest's stay.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Process guest check-in and check-out accurately and efficiently.
• Verify reservations, identification, and payment information.
• Assign rooms and provide guests with hotel information and directions.
• Handle reservations, cancellations, modifications, and guest requests.
• Answer telephone calls and respond to guest inquiries.
• Address guest concerns and complaints professionally and promptly.
• Maintain accurate guest records and front-desk documentation.
• Process payments and maintain accurate cash-handling procedures.
• Communicate with housekeeping, maintenance, and management regarding guest needs.
• Follow hotel safety, security, and customer-service procedures.
• Complete required PEP training and other Hilton-required training programs.
• Maintain a professional appearance and a clean, organized front-desk area.

Qualifications

• Previous hotel, hospitality, front-desk, or receptionist experience preferred.
• Experience with guest check-in and check-out procedures preferred.
• Strong verbal and written communication skills.
• Excellent customer-service and problem-solving skills.
• Ability to work professionally in a fast‑paced environment.
• Basic computer skills and ability to learn hotel management systems.
• Ability to work evenings, weekends, and holidays as required.
• Bilingual English/Spanish is a plus.

Preferred Experience

• Hotel front-desk experience
• Hilton or other major hotel brand experience
• Property Management System (PMS) experience
• Reservation and payment-processing experience
• PEP training/certification, required by the hotel

Why Work With Us?

Join a professional hospitality team where you can build valuable customer-service and hotel operations experience while providing exceptional service to guests.

Trinity Staffing Solutions LLC

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