Front Desk Agent

Metaintro, Inc.; Dallas (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Texas Hotel Management in Dallas seeks an experienced Front Desk Agent with Hilton brand experience. The role involves greeting guests, handling check-ins/check-outs, and coordinating with housekeeping to ensure rooms are ready and properly assigned.

The position requires proficient payment handling, strong communication, and a commitment to guest satisfaction. This full-time role offers growth in branded-hotel operations and exceptional service delivery.

Qualifications

• Check-In/Out Procedures
• Room Assignment Management
• Key Card Issuance
• Payment Transaction Handling
• Guest Inquiry Resolution
• Guest Request & Complaint Management
• Reservation Record Keeping
• Room Availability Tracking
• Communication Skills
• Interpersonal Skills
• Attention to Detail
• Multitasking Ability
• Service-Oriented Attitude
• Full-time

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out efficiently.
• Coordinate with housekeeping to maintain room readiness and status.
• Manage room assignments and update availability in the system.
• Process payments accurately and securely at the front desk.
• Respond to guest inquiries and resolve issues promptly.
• Maintain accurate guest records and transaction logs.
• Provide exceptional service to ensure guest satisfaction.

Skills

Check-In/Out Procedures

Room Assignment Management

Key Card Issuance

Payment Transaction Handling

Guest Inquiry Resolution

Guest Request & Complaint Management

Reservation Record Keeping

Room Availability Tracking

Communication Skills

Interpersonal Skills

Attention to Detail

Multitasking Ability

Service-Oriented Attitude

Full-time

Job description

Texas Hotel Management is looking for an experienced Front Desk Agent with Hilton brand experience and proficiency in the PEP system. The role involves greeting guests, performing check-ins/check-outs, managing room assignments, handling payments, responding to inquiries, coordinating with housekeeping, maintaining records, and ensuring high levels of guest satisfaction.

Required Skills

Check-In/Out Procedures

Room Assignment Management

Key Card Issuance

Payment Transaction Handling

Guest Inquiry Resolution

Guest Request & Complaint Management

Reservation Record Keeping

Room Availability Tracking

Communication Skills

Interpersonal Skills

Attention to Detail

Multitasking Ability

Service-Oriented Attitude

Full-time

Additional Information

Required Previous Experiences Hilton Experience in the last years, Minimum 1–2 years of front desk or guest service experience in a branded hotel environment.

Every query opens live roles, salary samples, and market demand — tap a search to run it instantly.

Unlock powerful job search, personalized recommendations, and deep career insights from comprehensive, market-leading data and live market signals.

Ready to find a role that actually fits?

Upload your résumé, start a Job Search Thread, and let Metaintro rank real openings against your experience — then guide you from search to offer.

Position

Turn proof projects into role-specific applications.

Improve

Use market feedback to keep the skill plan current.