Guest Services Representative

OCI Hospitality; Tampa (FL); Hybrid; USD 21,000 - 29,000; Full time

Job summary

DoubleTree by Hilton Tampa Rocky Point Waterfront is seeking a Front Desk Agent to warmly welcome guests, check in/out, and resolve inquiries. This on-site role requires maintaining a professional appearance and delivering outstanding guest service in a fast-paced environment.

The position emphasizes accurate guest registrations, courteous communication, and knowledge of local attractions. Previous hotel front desk experience is strongly desired, with Hilton and PEP experience preferred.

Qualifications

• Hotel front desk experience strongly desired.
• Hilton and PEP experience preferred.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates any additional needs or concerns.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Ensures all guest accounts are complete and accurate.
• Demonstrates a working knowledge of all services and facilities of the hotel and local area.
• Complies with the hotel's standard operating procedures and policies.
• Assists in monitoring and upholding procedures for safety of guests and hotel team members.
• Processes departmental reports.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Organization

Poise under pressure

Professional conduct

Job description

Description

The DoubleTree by Hilton Tampa Rocky Point Waterfront has an opening for a Front Desk Agent. Hotel front desk experience strongly desired. Applicants with Hilton and PEP experience preferred.

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates?telephone courtesy and professionalism??
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of?public areas and hotel office??
• Uses appropriate?selling techniques to maximize?revenue and occupancy?
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner