Front Desk Agent

Canopy by Hilton Memphis Downtown Beale Street; Memphis (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Travel discounts

Vacation pay

Job summary

Canopy by Hilton Memphis Downtown Beale Street is seeking a friendly Front Desk Agent to welcome guests, handle check-in/out, and provide information about local services. You will deliver personalized service to ensure memorable stays, collaborating with a team that values a positive guest experience and hospitality excellence.

The role requires excellent communication and multitasking, with flexible availability including weekends and holidays.

Qualifications

• Previous front desk experience in a branded or luxury hotel environment preferred.
• Previous Hilton experience preferred.
• Excellent English speaking, reading, and writing skills; Spanish proficiency is highly desired.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Manage guest information, assign rooms, and issue room keys.
• Answer questions and provide helpful information about hotel services and amenities.
• Deliver attentive, personalized service to create a positive guest experience.

Skills

English proficiency

Spanish language

Communication

Interpersonal skills

Tools

Microsoft Office

PEP hotel system

Job description

About Us

Our TEAM culture inspires every associate to achieve MORE, both personally and professionally. We’re committed to creating an environment where you feel valued, supported, and excited about what you do every day.

T.E.A.M. = Together Everyone Achieves More

About the Role

We’re looking for an outgoing, personable, and guest-focused Front Desk Agent to join our growing TEAM! In this role, you’ll create memorable first impressions, deliver exceptional service, and help ensure every guest enjoys an outstanding stay.

Your positive attitude, genuine smile, and passion for hospitality will make all the difference!

Grow Your Career with TEAM

We believe in promoting from within and investing in our associates. With our Management Development Program (MDP), top performers have the opportunity to grow into leadership roles in as little as one year!

Career Path Opportunities:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Ready to put down roots, join a TEAM that feels like family, and build a rewarding career? What's Your MORE?

TEAM Benefits

• 401(k) retirement plan
• Health, dental, vision, life, and voluntary insurance options
• Management Development Program
• TEAM member and travel discounts
• Vacation, wellness, and holiday pay
• Career advancement opportunities
• Employee referral bonus program

Full-time associates are eligible for benefits, including paid time off, travel discounts, and insurance options.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Manage guest information, assign rooms, and issue room keys.
• Answer questions and provide helpful information about hotel services and amenities.
• Deliver attentive, personalized service to create a positive guest experience.

Requirements

• Previous front desk experience in a branded or luxury hotel environment preferred.
• Previous Hilton experience preferred.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint) and hotel systems, particularly PEP, is a plus.
• Strong communication, listening, and interpersonal skills.
• Excellent English speaking, reading, and writing skills; Spanish proficiency is highly desired, and additional languages are a plus.
• Flexible availability, including days, weekends, and holidays.
• Positive attitude, high energy, and a genuine passion for hospitality.
• Ability to multitask, prioritize responsibilities, and manage competing demands effectively.
• Ability to understand and communicate detailed information clearly and professionally.

Employment Eligibility

In accordance with federal law, all new hires must verify their identity and authorization to work in the United States and complete Form I-9 upon hire.