Front Desk Agent

Hilton Garden Inn Atlanta Marietta; Atlanta (GA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Hilton Garden Inn Atlanta Marietta is seeking a friendly Front Desk Associate to warmly welcome guests, manage check-in/check-out, and assist with local recommendations. You will handle payments, maintain accurate guest records, and promote the Hilton Honors program.

The role requires 1–2 years in customer service or hospitality, strong communication, and the ability to work flexible shifts including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years in customer service or hospitality is preferred.
• Strong verbal communication skills and basic math/cash handling.
• Ability to solve problems under pressure and maintain composure during busy shifts.

Responsibilities

• Greet and assist guests with check-ins and check-outs.
• Answer phone calls, provide local recommendations, resolve complaints with tact.
• Process payments and balance cash/credit transactions; maintain guest accounts.
• Promote Hilton Honors program and assist with sign-ups.
• Coordinate with housekeeping and maintenance for room status and guest requests.

Skills

Verbal communication

Cash handling

Problem solving under pressure

Education

High school diploma or equivalent

Tools

Hilton PEP system

Job description

Key Responsibilities

• Guest Services: Welcome guests with a warm demeanor, handle fast and accurate check-ins/check-outs, and assign rooms.
• Communication & Concierge: Answer phone calls, provide local area recommendations, and resolve guest complaints with tact.
• Administrative & Cashiering: Process credit card and cash payments, balance shift banks, and maintain accurate guest account records.
• Program Advocacy: Promote the Hilton Honors loyalty program by explaining member benefits and processing sign-ups.
• Cross-Department Collaboration: Communicate with housekeeping and maintenance teams regarding room status and special guest requests.

Qualifications & Requirements

• Education: High school diploma or equivalent.
• Experience: 1 to 2 years of customer service or hospitality experience familiarity with Hilton's PEP property management system is a strong plus.
• Skills: Strong verbal communication, basic math/cash handling, and basic problem-solving skills under pressure.
• Physical & Schedule Flexibility: Ability to stand for long periods, lift up to 50 lbs, and work flexible shifts including evenings, weekends, and holidays.

Source: Hospitality Online