People Solutions Manager — AI-Driven Ops, Onsite 4 Days

Metropolis; Los Angeles (CA); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Basic life insurance

Stock option plan

Bonus plans

4 days in office

Job summary

Metropolis is seeking a Manager, People Solutions to oversee the execution and optimization of Central People Operations. You will mentor a team of Coordinators, drive automation, and partner with Payroll, HR, Legal, and Field Leadership to support rapid growth.

You will establish procedures, ensure data accuracy across employee lifecycles, and deliver actionable insights to leadership. The role requires 5+ years in People Operations with strong process-improvement capabilities and a

Qualifications

• 5+ years of progressive experience in People Operations, HR Operations, or Shared Services, with direct experience supervising or managing a team.
• Hands-on expertise with enterprise HRIS platforms such as Workday, UKG, or ADP, ensuring data accuracy across high-volume processes.
• Proven track record of evaluating operational workflows, implementing process improvements, and integrating automation or AI tools to drive team efficiency.
• Experience partnering with Payroll, HR, Legal, Benefits, and Field Leadership on complex transactions and escalations.
• Strong analytical skills with a history of leading medium-to-large operational projects end-to-end and resolving non-routine HR issues.
• Ability to take ownership of results, clarify expectations, anticipate blockers, and reliably deliver on commitments.
• Strong communication and influence skills to collaborate across functions and make sound operational recommendations.
• Creative problem-solving mindset with a passion for challenging assumptions and driving continuous innovation.

Responsibilities

• Establish, refine, and maintain operational procedures, SOPs, and daily delivery schedules to ensure high-quality service execution
• Oversee HRIS data accuracy for all employee lifecycle changes and maintain a robust audit framework to catch errors upstream
• Lead automation and AI initiatives, including LLM-assisted intake and automated triage routing
• Serve as the senior escalation point for complex employee transactional issues, utilizing data and past experience to drive resolution
• Collaborate cross-functionally with Payroll, HR, Legal, Risk, and Field Leadership to align on shared priorities and smooth operational handoffs
• Analyze field-level error patterns and partner with Field Leadership on corrective actions to improve data quality at the source
• Provide regular performance reporting and actionable operational insights to the Director, People Operations
• Manage, coach, and develop a team of People Solutions Coordinators, distributing workload across queues and managing SLA performance
• Foster an inclusive environment of transparent communication while implementing feedback systems to elevate team performance
• Lead medium-to-large scale operational projects end-to-end and establish cross-training coverage to eliminate single points of failure

Skills

People Operations

Tools

Workday

UKG

ADP

Job description

Metropolis is seeking a Manager, People Solutions to oversee the execution and optimization of Central People Operations. You will mentor a team of Coordinators, drive automation, and partner with Payroll, HR, Legal, and Field Leadership to support rapid growth.

You will establish procedures, ensure data accuracy across employee lifecycles, and deliver actionable insights to leadership. The role requires 5+ years in People Operations with strong process-improvement capabilities and a