People Ops & Talent Acquisition Lead

Serve Freight; Asheville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Serve Freight is seeking a U.S.-based People Operations professional to partner with leadership on hiring priorities and to own recruiting end-to-end—from sourcing to offer coordination. You will also create practical onboarding, records management, and HR processes that support our growing team.

In this hands-on role, you’ll maintain employee data, collaborate on payroll inputs and benefits, and coach managers on effective people practices.

Qualifications

• Experience managing recruiting from sourcing through offer coordination.
• Hands-on experience in HR coordination, people operations, or onboarding.
• Ability to manage several hiring priorities while keeping employee needs organized.
• Clear communication, good judgment, discretion, and follow-through.
• Comfort building practical processes in a growing company.
• Ability to work with leadership and support employees across locations.
• Familiarity with U.S. employment practices and coordinating with outside HR providers.

Responsibilities

• Partner with leadership to anticipate staffing needs as new customers and programs come on board.
• Develop job descriptions, hiring timelines, and interview processes.
• Source candidates via direct outreach, referrals, job boards, universities, and local networks.
• Conduct initial screens, coordinate interviews, and manage candidate communication and offers.
• Maintain an organized hiring pipeline with progress updates and decisions needed.
• Build relationships in Asheville and Charleston to strengthen employer reputation.
• Coordinate onboarding, pre-start prep, orientation, and manager check-ins.
• Maintain employee records and coordinate routine personnel changes.
• Help document and improve policies, processes, and manager resources.
• Coordinate payroll inputs, benefits administration, and HR questions with leadership.
• Be approachable for routine employee questions, handling sensitive information discreetly.
• Support feedback, team communication, performance reviews, and offboarding.
• Help leadership translate values into day-to-day practices.

Skills

Recruiting

HR coordination

Onboarding

Communication

Discretion

Project management

Job description

Serve Freight is seeking a U.S.-based People Operations professional to partner with leadership on hiring priorities and to own recruiting end-to-end—from sourcing to offer coordination. You will also create practical onboarding, records management, and HR processes that support our growing team.

In this hands-on role, you’ll maintain employee data, collaborate on payroll inputs and benefits, and coach managers on effective people practices.