People Operations Support Specialist — Hybrid HR Helpdesk

Hexaware Technologies Limited; Charleroi (Washington County); Híbrido; USD 28.000 - 39.000; Jornada completa

Descripción de la vacante

Hexaware Technologies Limited is seeking a People Operations Support Specialist to serve as onsite frontline for employees and managers, guiding them through HR self-service tools and handling ticket escalations to ensure a superior employee experience in a hybrid onsite setting.

The role emphasizes empowering staff to use digital HR tools, triaging inquiries, and working with HR centers of excellence as needed, with a focus on everyday People Operations support and light payroll-related

Formación

• Experience in a customer-facing HR support role
• Excellent verbal and written communication
• Ability to navigate HRIS and self-service portals
• Strong problem-solving and analytical skills

Responsabilidades

• Onsite Employee Support: serve as the primary onsite People Operations support for employee inquiries, guiding them through self-service model and resources
• Self-Service Enablement: coach employees and managers on using HR self-service portals and digital tools
• Ticket & Issue Management: triage inquiries, manage escalations, follow up, and escalate as needed
• Process Redirection & Navigation: direct requests to the appropriate HR, Payroll, or Benefits channels
• Administrative & Operational Support: assist with general onsite People Operations tasks
• Continuous Improvement: identify recurring questions and suggest process improvements to enhance the employee experience

Conocimientos

Customer Service Excellence

Communication & Interpersonal Skills

Tech Savvy

Problem-Solving Ability

Herramientas

Workday

ServiceNow

Descripción del empleo

Hexaware Technologies Limited is seeking a People Operations Support Specialist to serve as onsite frontline for employees and managers, guiding them through HR self-service tools and handling ticket escalations to ensure a superior employee experience in a hybrid onsite setting.

The role emphasizes empowering staff to use digital HR tools, triaging inquiries, and working with HR centers of excellence as needed, with a focus on everyday People Operations support and light payroll-related