Payroll Administrator

Hexaware Technologies Limited; Charleroi (Washington County); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Hexaware Technologies Limited is seeking a People Operations Support Specialist to serve as onsite frontline for employees and managers, guiding them through HR self-service tools and handling ticket escalations to ensure a superior employee experience in a hybrid onsite setting.

The role emphasizes empowering staff to use digital HR tools, triaging inquiries, and working with HR centers of excellence as needed, with a focus on everyday People Operations support and light payroll-related

Qualifications

• Experience in a customer-facing HR support role
• Excellent verbal and written communication
• Ability to navigate HRIS and self-service portals
• Strong problem-solving and analytical skills

Responsibilities

• Onsite Employee Support: serve as the primary onsite People Operations support for employee inquiries, guiding them through self-service model and resources
• Self-Service Enablement: coach employees and managers on using HR self-service portals and digital tools
• Ticket & Issue Management: triage inquiries, manage escalations, follow up, and escalate as needed
• Process Redirection & Navigation: direct requests to the appropriate HR, Payroll, or Benefits channels
• Administrative & Operational Support: assist with general onsite People Operations tasks
• Continuous Improvement: identify recurring questions and suggest process improvements to enhance the employee experience

Skills

Customer Service Excellence

Communication & Interpersonal Skills

Tech Savvy

Problem-Solving Ability

Tools

Workday

ServiceNow

Job description

Mode of work (Onsite/Hybrid/Remote) : Hybrid 3- 4 Days

Role Overview

We are looking for a customer-focused, approachable People Operations Support Specialist to serve as the onsite, frontline support for our employees and managers. In this role, you will act as the face of People Operations, helping employees successfully navigate HR self-service tools, guiding them through ticket escalations, and providing clear redirections. This is an interactive, service-driven role focused on delivering an exceptional employee experience, empowering staff to utilize digital HR tools, and ensuring smooth day-to-day onsite People Ops support (with a minimal focus on payroll processing).

Key Responsibilities

• Onsite Employee Support: Serve as the primary onsite people operations support for employee inquiries, guiding them through People Operations self-service model, procedures, and resources with a customer-first mindset.
• Self-Service Enablement: Proactively coach and guide employees and managers on how to effectively utilize HR self-service portals, systems, and digital tools to foster independence and efficiency.
• Ticket & Issue Management: Triage employee inquiries, manage ticket escalations, and ensure timely follow-up and resolution, partnering with specialized HR centers of excellence when necessary.
• Process Redirection & Navigation: Act as an expert navigator, accurately directing employees and managers to the appropriate HR, Payroll, or Benefits channels for specialized requests.
• Administrative & Operational Support: Assist with general onsite People Operations administrative tasks
• Continuous Improvement: Identify recurring employee questions or friction points in self-service tools and recommend process improvements to enhance the overall employee experience.

Required Skills & Qualifications

• Customer Service Excellence: Proven experience in a customer-facing support role (HR Shared Services, Customer Service, Helpdesk, or Employee Experience) with a demonstrated passion for helping others.
• Communication & Interpersonal Skills: Exceptional verbal and written communication skills, with the ability to explain complex processes clearly and patiently to a diverse workforce.
• Tech Savvy: Comfortable navigating and troubleshooting digital tools, HRIS platforms, or employee self-service portals.
• Problem-Solving Ability: Strong attention to detail and analytical skills to diagnose employee issues quickly and route or resolve them effectively.

Preferred Qualifications

• HR Experience: Prior experience working in an HR environment, HR shared services, or employee relations support.
• Systems Familiarity: Experience with major HRIS/Payroll platforms (e.g., Workday, ServiceNow, or similar employee ticketing/portal systems).
• Continuous Improvement Mindset: Experience identifying process bottlenecks and contributing to customer service or operational enhancements.