People Operations - Global Operations Specialist

Apple; Austin (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Global Operations Specialist to enhance employee experiences through innovative HR processes. This role involves collaborating with diverse teams, managing work authorization processes, and ensuring compliance across multiple countries. You will have the opportunity to drive improvements in HRIS and CRM tools, contributing to a world-class employee experience. If you thrive in a dynamic environment and possess strong problem-solving skills, this is the perfect opportunity for you to make a significant impact.

Qualifications

• 5+ years of HR experience across various functions.
• Strong attention to detail and quality of work.
• Proven track record of process improvements.

Responsibilities

• Serve as point of escalation for work authorization cases.
• Consult on work authorization processes globally.
• Conduct audits and ensure compliance with regulations.

Skills

HR experience

Attention to detail

Problem-solving

Interpersonal skills

Communication skills

Tools

Workday

SilkRoad

ServiceNow

Job description

People Operations - Global Operations Specialist

Austin, Texas, United States

Corporate Functions

Summary

Posted: Apr 23, 2025

Weekly Hours: 40

Role Number: 200598591

Simplicity is difficult to achieve. Apple’s People Operations team is constantly striving to improve and evolve processes. Our teams are renowned for their ability to handle a high volume of work with incredible accuracy, while maintaining flexibility in a dynamic environment. The People Operations Specialist Team will have the opportunity to help define our ways of working within HRIS and CRM tools. In this role, you will strategize on how to improve and innovate processes to deliver a world-class employee experience.

The Global Operations Specialists are a highly collaborative, cross-functional team that drives team readiness, partners with program owners, and assists People Operations in meeting diverse employee needs. You will be the expert in work authorization processes, procedures, and tools, tracking program performance and providing insights to improve the employee experience.

Description

We directly impact the employee experience daily by providing expert support to Apple employees worldwide. We manage data and records across multiple countries, supporting Workday processes and transactions, and partnering with stakeholders to achieve operational excellence and a top-tier employee experience.

Responsibilities may include:

1. Serving as the point of escalation for day-to-day work authorization cases handled by vendors and partners, ensuring service standards are met.
2. Consulting on right-to-work and work authorization processes, leading efforts to optimize and harmonize these processes globally.
3. Partnering across the People Operations organization to ensure team readiness for global program implementations aligned with key events.
4. Conducting audits, generating reports, and implementing quality control to ensure compliance with regulations.
5. Testing systems and tools, gathering business requirements, and driving automation to streamline operations.
6. Supporting the management of systems and processes to optimize global workflows.
7. Auditing work authorization data in HRIS and ensuring data accuracy.
8. Collaborating with Enablement & Readiness teams for global program implementations.
9. Engaging with support partners and stakeholders to maintain current and effective knowledge management systems.
10. Working in a team environment with diverse teams across locations.
11. Participating in system testing, gathering requirements, and educating teams on new processes.
12. Analyzing regional People Operations activities and providing insights.
13. Reviewing and updating web content to ensure accuracy and improvements.
14. Building relationships with global teams and collaborators.
15. Leading business review meetings with program owners and tracking follow-up actions.
16. Learning new software applications quickly and embracing various internal tools.
17. Managing employee data and documents in compliance with business and regulatory requirements.

Minimum Qualifications

• 5+ years of HR experience across policies, recruiting, compensation, immigration, etc.
• Ability to work independently, multitask, and navigate ambiguity.
• Exceptional attention to detail and quality of work.
• Strong interpersonal skills.
• Effective management of escalations and critical situations.
• High standards for regulatory and compliance handling of employee records.
• Excellent problem-solving, time management, and organizational skills.
• Flexible approach to problem-solving with recommended solutions.
• Proven track record of process improvements and customer service excellence.
• Excellent communication skills, tact, and discretion.

Preferred Qualifications

• Expertise in U.S. work authorization (Form I-9) and knowledge of immigration policies in the Americas.
• Experience with global immigration requirements and work policies in EMEA and APAC.
• Experience with SilkRoad, Workday, ServiceNow, or similar systems.

Apple is an equal opportunity employer committed to diversity and inclusion. We promote equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Learn more about your EEO rights here.

Apple participates in the E-Verify program where required. Details are available here.

We provide reasonable accommodations for applicants with disabilities. Learn more about our accommodation policies here.

Apple maintains a drug-free workplace. Learn more about our policies here.

We consider qualified applicants with criminal histories in accordance with applicable laws. In San Francisco, review the Fair Chance Ordinance guidelines. In Massachusetts, note the prohibition on lie detector tests for employment.